Data depletion at 2nd of month.

Revolutionary greetings sir/madam

As a client of Telkom I have been using Telkom's 4Mbps Uncapped ADSL and landline service for home for years until an area fault occured in the area on 5 October 2019 and Telkom discontinued the copper cable service in the area. Consumers were then advised to switch to LTE as an alternative which I did. I then made the switch from ADSL to LTE about one week after the services were out. When calling Telkom sales departed I spoke to agent who suggested an LTE package similar to what I had. As the services are important to me, I inquired about the similarity of the LTE package and its similarity to the ADSL package that I had. I then asked whether services offered on LTE are exactly the same as ADSL and I was assured that everything would be.

Recently I discovered that my current package (Smartbroadband Wireless Fibre Unlimited All Hours) was not what the agent had promised to me. I was not informed that I would no longer have a NightSurfer package and neither was I informed about the 150Gb FUP policy.

As a consumer I have been deceived and **** to and I find that it is against your core values which states "Honesty". This is extremely put of order for a company of your size and reputation. I was also misled into choosing something which I was made to believe was identical to what I had. I feel frustrated and disappointed by this as I would rather revert to the previous service I had. I would like to know, what will Telkom do to makes amendments.

Also, I have noticed in this month (January 2020), a usage of more than 150Gb of internet that was exhausted on the 2nd of January 2020. Please note that I was informed about this by one of your technical departmental agents when I called and logged a fault (Ref. no 318 972 84). Due to my internet speed, I found that it would take more than three consecutive to use 150Gb worth of data on a 4Mbps line. I am now stuck with internet speed that are extremely slow and makes using the internet a frustrating task.

I request that this be fixed immediately as I cannot exhaust that amount of data within three days. I also demand compensation for the reduced services that I had from the 2nd of January 2020, till the end of the month.

I thank you kindly for reading this mail and also for your anticipated response which I will receive.

Please find attached a link to an article concerning this matter as well. https://mybroadband.co.za/news/adsl/335188-telkom-user*****-by-throttling-problems.html/amp