DATA depleted, without usage.
Call center takes forever and a day to pick up, when they eventually do NOTHING is resolved. On the 2nd of May 2018 I tried to use my WiFi router, as my data bundles (15 gigs; 10 day and 5 night) are reloaded on the first of every month. When I tried connecting the system was down couldn't connect at all, On the 3rd of May 2018 tried to call the customer center, after 41 minutes of holding the call was eventually answered and query NEVER resolved, indicated that my 10 gigs of data had been depleted. yep you read correctly 10 gigs of data in 1 day gone and couldn't give a valid reason or explanation for such.
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Telkom's replyOfficial
21 May 2018, 10:28Hi
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Hazel
Telkom Social Media Team
Best regards,
Telkom's reply21 May 2018, 10:28
Official
Hi
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Hazel
Telkom Social Media Team
Best regards,