Data deals mixed up.

I have received a call from rewards (MONDO) offering me a telkom deal. I have requested a deal of 20gig anytime & 20 gig nightsurfer data for R269*24 months. To my surprise, after i received the package i was told that i am on a smartinterent 500mb which is R99. I was debited for the 40gig deal but i receive another package which i did not request for. I have called telkom customer care n the ladies i spoke to did not help whatsoever. They told me that i should contact mondo & mondo says i should call them. Mondo calls me yesterday and instead of accepting the fault was with they agent who did not provide correct information, they trying to to tell me that they gave me the correct package and that i used the data. The worst part is that the cancellation of this service is 7 days, but by the time you figure out what package you got and called this place and that place, you going to be forced into a contract that you did not ask for. They wont even provide me with the call recording because they know they are at fault. Can someone from telkom please contact me because i dont want this services and i will not be held responsible for any data that used on my side because the fault is not on my side.