1 reviews | Active since Aug 2017
We took the August deal of the month with Telkom on the 10th activated and set everything up on the Morning of the 14th we logged on to the internet and were informed that our data was depleted?????? Called the Call center to Query this and were told that in four days we used 7 GB Data 2 of those days was over the weekend and we not even home for the most part, requested a Usage report (at this stage the Wifi Router was off and Unplugged) saw on the Usage report that even after the Modem was Unplugged there was usage? Spoke to an agent who Bluntly said that they cannot provide anything else other than the Usage report and that they have no proof the modem was unplugged as there cannot be usage if the modem is Off.... so i ask you with Tears in my eyes.... How can i Use a vodacom wifi router with 3 Gb and it lasts me a Whole month Sometimes Longer and with Telkom we apparently use 7GB in 4 Days this is Pathetic and i wish i never signed a Contract with telkom they are the Biggest ***** i have come across so far......
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Yazied
Telkom Social Media Team
Best regards,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
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Good day Kbrittz,
Kindly provide us with your ID number or the affected number privately for follow up and assistance.
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Tsebo
Telkom Social Media Team
Best regards,
Good day Kbrittz,
Kindly provide us with your ID number or the affected number privately for follow up and assistance.
Regards
Tsebo
Telkom Social Media Team
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Good Morning.
kindly be advised that we are awaiting for the requested details in order for us to assist you further,
your ref will closed due to no response a new ref will be opened once you have responded.
please email us at *** with the details.
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Launa
Telkom Social Media Team
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Good Morning.
kindly be advised that we are awaiting for the requested details in order for us to assist you further,
your ref will closed due to no response a new ref will be opened once you have responded.
please email us at *** with the details.
Regards
Launa
Telkom Social Media Team
Best regards,
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