Data contract upgrade

<p>I have sent several emails, made loads of calls and requested someone to contact me multiple times to upgrade my data contract without any luck... now Telkom have taken it upon themselves to charge me exorbitant rates for my old contract because I did not upgrade it... This is unacceptable and I feel like cancelling all my business with Telkom. Why not phone people before you just start ripping them off. </p> <p>I continue to try submit requests through the Telkom website to upgrade my contract and still there is no response. Who is in the wrong here? Me beacause I can't physically get to a Telkom branch or Telkom because there is no way of getting through to them by telephone or their website. </p> <p>Can someone at Telkom contact me so that I can either cancell all my deallings with you or get this upgrade sorted out in an acceptable manner</p>