MS
Mapitso S
1 reviews | Active since Feb 2018
10 Feb 2018, 01:29
Data contract
I took up a data contract with Telkom on April 2017, and right after that when I was supposed to get my data and the benefits that were included on my package, nothing happened the simcard was not working I was send back and forth. And the service was pathetic, with no solution to my issue were as every month Telkom was continuing to deduct their money from from my despite the issue I was facing. I continued visiting the store and calling the client center. I requested cancelation but they didn't send my papers through as it was the only solution for because I was paying everyone for what I don't have. Only in December they helped my Sim worked after 7 months of paying. Now I have requested for a refund for that 7 month, there again sending me back and forth. What a terrible service I had, this is just too pathetic
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Telkom's replyOfficial
07 Mar 2018, 08:31Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Telkom's reply07 Mar 2018, 08:31
Official
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,