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lerato H
1 reviews | Active since Aug 2011
17 Sept 2018, 09:45
Data consumption Telkom mobile
I would like to log a complaint regarding the data consumption on my Telkom mobile phone, I have the mobile data for most apps switched off and when i am home I am connected to WIFI. On 16/09/18 at 00.13 I received a message that i had 500MB data left and I spent most of the day at home connected to WIFI, on 17/09/18 at 09.11 I received another text that I have 95MB data left. I called the Telkom call centre and I spoke to Eugenia at 9.33am and she advised that the data usage shows i was last connected to the net at 20.45 on 16/09/18. I would like a detailed breakdown showing how my data was consumed as this is the 2nd month in a row where my data is consumed this quick. Telkom is quickly joining in with the other mobile networks that ***** data from their customers.
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Telkom's replyOfficial
22 Sept 2018, 10:15Hi Lerato
Thank you for making contact with us
This response serves as confirmation that your query has been received.
We will look at the matter and provide you with feedback. We understand your frustration and we humbly apologize for the delay response.
Your reference number is:AI***
Regards
Luleka
Telkom Social Media
Best regards,
Telkom's reply22 Sept 2018, 10:15
Official
Hi Lerato
Thank you for making contact with us
This response serves as confirmation that your query has been received.
We will look at the matter and provide you with feedback. We understand your frustration and we humbly apologize for the delay response.
Your reference number is:AI***
Regards
Luleka
Telkom Social Media
Best regards,