1 reviews | Active since Jul 2014
I have a Wi-Fi Router contracted by Telkom Mobile. I have it since May 2016. It's loaded monthly with 2Gig of Data and i also have 5Gig that is also on contract from Telkom. I have never had any issues with them until Saturday the 26th August. I normally use first 5Gig until finished then insert the 2Gig sim card on the router. The 5Gig ran out of data on Friday afternoon 25 August then i only started using the 2Gig on Saturday 26 August around 10am only to wake up past 5am on Sunday 27 August the data was finished. This surprised me since i only use the Wi-Fi router for the Internet on my phone and i only used it on WhatsApp and Facebook but i never bothered to contact Telkom. Then yesterday the 29 August i purchased 1Gig around 1pm and again this morning 30 August around 10am my Data was finished. I then contacted Telkom Mobile to be only told that there's nothing they can do as their system is working normal. I don't have any applications running on the background, i disabled them since i purchased the phone in 2015 December.
Good Day
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your social media reference number is AI***
We apologize for any inconvenience caused.
Regards
Telkom Social Media Team
Bronwyn
Best regards,
Good Day
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your social media reference number is AI***
We apologize for any inconvenience caused.
Regards
Telkom Social Media Team
Bronwyn
Best regards,
Good day Sbudalisto,
Kindly provide us with the affected number privately for follow up and assistance.
Regards
Tsebo
Telkom Social Media
Best regards,
Good day Sbudalisto,
Kindly provide us with the affected number privately for follow up and assistance.
Regards
Tsebo
Telkom Social Media
Best regards,
Good day.
kindly be advised that we are awaiting for the requested details in order for us to assist you further,
your ref will closed due to no response a new ref will be opened once you have responded.
please email us at *** with the details.
Regards
Launa
Telkom Social Media Team
Best regards,
Good day.
kindly be advised that we are awaiting for the requested details in order for us to assist you further,
your ref will closed due to no response a new ref will be opened once you have responded.
please email us at *** with the details.
Regards
Launa
Telkom Social Media Team
Best regards,
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