<p>I'm experiencing problems I don't understand with my Telkom data, between the previous month and the current one I had my post-paid 10G data depleted less than 24 hours. I picked this up as problem as I've been on the 10G package for almost 5 years now if not 6 with Telkom, so for their technicians and consultants to tell me they can't explain why I'm experiencing such problems doesn't sit well with me as this will continue and I'll be on a contract deal I will not be happy with. Even undermining my IT knowledge telling me that I don't monitor my usage was an insult to me. The previous 8 months I've used data less than all these other years and have never had problems carrying it through the month. This recent update to a new sim and contract came with problems because initially I was on just the data sim package and I won't accept that the B315 router is a problem because after Telkom telling me they can't see what wrong I got 30G's MTN data and used the same Huawei Telkom router from the current contract with it and 10 days later I'm still on a balance of 26G's. This has created a bad attitude towards Telkom from my side because I'm going to pay a deal that doesn't have my best interest. I'm utterly disappointed with Telkom and it's arrogant consultants that feel the need to undermine their clients. I'm an IT person so I do know my way around technology and devices, Telkom I hope you're not scheming people with these deals of yours, I am not happy and I know you don't care. </p>
Good Day,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is AI***
We apologize for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Good Day,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is AI***
We apologize for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Hi Paledi,
As per investigations done on case ***6, all data usage were depleted at simcard terminal. No foul found on the network or billing system.
If you are using a WiFi router, please change your password, turn it off when not in use, download rather than streaming and schedule software/app updates.
Kind regards
Joshua
Telkom Social Media Team
Best regards,
Hi Paledi,
As per investigations done on case ***6, all data usage were depleted at simcard terminal. No foul found on the network or billing system.
If you are using a WiFi router, please change your password, turn it off when not in use, download rather than streaming and schedule software/app updates.
Kind regards
Joshua
Telkom Social Media Team
Best regards,
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