SK
Shantal K
1 reviews | Active since Feb 2014
12 Nov 2017, 17:20
data ********?
About 3 weeks ago I reported telkom for robbing me of data... having taken 2 gigs over a 2 weeks period, without me downloading any apps. Then they took another 500MB in 2 hours, my phone was off as was my data and another 500mb went missing. I deleted apps etc and loaded another gig and the same thing happened. they responded to say they were looking into the matter and since there has been no outcome. I have even become afraid to load data to my phone for fear they will rob me again. I buy the free me data bundle so I don't understand how watsapp could be depleting my data or an occasional facebook check. is there anyone with an explanation for this ridiculousness?
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Replies (3)
Telkom's replyOfficial
13 Nov 2017, 15:32Hi dowhatsright,
Thank you for making contact with us.
Kindly be advised we checked the data connection , all data was used and charged correctly.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Telkom's reply13 Nov 2017, 15:32
Official
Hi dowhatsright,
Thank you for making contact with us.
Kindly be advised we checked the data connection , all data was used and charged correctly.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
SK
Shantal K's updateReviewer Update
13 Nov 2017, 16:03That is not possible at all, if you maintain that the data aS charged correctly then this means that even when I am not online, using my phone or when I put my data off your company is still consuming data. For what? On what? As stated before, I am not the only one experiencing problems with your company and data disappearing. How can one trust your network when these are the issues? It appears that the more data your purchase the more telkom and not the user consumes. So in essence, you are telling us to buy less data or it will disappear to God knows where! Point taken. And I will not renew nor recommend anyone with half a brain to your network.
SK
Shantal K's update13 Nov 2017, 16:03
Reviewer Update
That is not possible at all, if you maintain that the data aS charged correctly then this means that even when I am not online, using my phone or when I put my data off your company is still consuming data. For what? On what? As stated before, I am not the only one experiencing problems with your company and data disappearing. How can one trust your network when these are the issues? It appears that the more data your purchase the more telkom and not the user consumes. So in essence, you are telling us to buy less data or it will disappear to God knows where! Point taken. And I will not renew nor recommend anyone with half a brain to your network.
SK
Shantal K's updateReviewer Update
13 Nov 2017, 16:03That is not possible at all, if you maintain that the data aS charged correctly then this means that even when I am not online, using my phone or when I put my data off your company is still consuming data. For what? On what? As stated before, I am not the only one experiencing problems with your company and data disappearing. How can one trust your network when these are the issues? It appears that the more data your purchase the more telkom and not the user consumes. So in essence, you are telling us to buy less data or it will disappear to God knows where! Point taken. And I will not renew nor recommend anyone with half a brain to your network.
SK
Shantal K's update13 Nov 2017, 16:03
Reviewer Update
That is not possible at all, if you maintain that the data aS charged correctly then this means that even when I am not online, using my phone or when I put my data off your company is still consuming data. For what? On what? As stated before, I am not the only one experiencing problems with your company and data disappearing. How can one trust your network when these are the issues? It appears that the more data your purchase the more telkom and not the user consumes. So in essence, you are telling us to buy less data or it will disappear to God knows where! Point taken. And I will not renew nor recommend anyone with half a brain to your network.