Data Card connection

1. I had a connection problem with my modem and I went to the Telkom store in Boulders and they told me that they will need to dispatch a technician to check if really there is a connection issue in my place.<br> The technician came and checked and saw that there is a network problem and advised that I can go to the store and cancel the contract. I went to the boulders store and told them that the technician came and tested the network and there really is no network. The lady then said she can see the report I can cancel it and she took the Modem and said that it has been cancelled and I wont be billed come month end and also that there is no cancellation fee as the problem is the network. Month end I was billed then I went to Sandton Telkom and I was told that my account is still active. They told me an engineer needs to come and check the network he/she will decide if I need to cancel it or not. I reversed the debit order, the engineer came a week or two back and I have had no feedback. I went back to boulders store and explained this whole story and the lady said he will let the billing guys know so that they dont debit me again and they must refund me for September. ***