Data capping

I was forced to give you a star! I'm frustrated with Telkom. I upgraded at the end of October I received my router on the 01.11.2018. I called at 20:18 the evening to cap my spending limit but I was told the systems are down, I was told on to dial the number again and I would hear a voice prompt where I could cap my own data. I advised the agent I was uncomfortable with that option as I had previous issues with data capping with you before, but since your systems are always down I had no choice but to drop the line and try it anyway. I capped my data on the 01.11.2018 but since I hadn't spoken to any one(besides the voice prompt assuring me my data is capped) I persisted to call again. I made another call on the 2.11.2018 at 09:03 I made another call on 6.11.2018 at 8:16 and finally on the 07.11.2018 where I was then sure that my data had been capped!!!! I've tried numerous times to speak to your agents but it's as of no one wants to help instead everyone is telling me I'm liable for the costs. I spoke to an agent this evening at 10:23 she read out the outcome that I never received stating that I was liable for the costs. I asked about the calls being listined to and she advised that she would send out an email advising that they listened to the call. I received the email she sent them and all she said was '' please specify'' how on earth will them specifying that I owe you money help me??????? I called once again at 10:48 and the ****** systems are down again!!!!! I've provided all the information that you need. Please listen to the calls exactly from the 01.11.2018 - 07.11.2018 and send me a revised voice. I don't want to be called I just want the correct invoice!