Data cannot be investigated nor refunded

<p>So today the 06 March 2017, for a particular case on data usage from my WIFI; on an investigation requested to Telkom to look into the depletion of my Data on Telkoms 10GB - 5GB day surfing and 5GB night time surfing.</p> <p> </p> <p>The results from their data department reply on the notes is that they cannot monitor the usage of data cos if they could they would also claim for excessive data use and get a refund. </p> <p> </p> <p>How nice is this for a devoted Telkom client...really(sarcasm)</p> <p> </p> <p>So I am taking this matter to the Consumer Commission to look into as this is not being viewed in a very serious light.</p> <p> </p> <p>To elaborate on my experience with Telkom on this particular package; we had our reception booseted in the previous in which we lived. In the new residence we have little to no reception for this very device. A call was logged on the previous logged call to escalate it as the technician had done all he could, but to no success due to the weak reception in the area.</p> <p>Here's the laugh.. on calling Telkom Customer service to escalate the call she had read back the note and it went something like this, 'The technician did nothing on this call '. I of course expressed my outrage at how it discredits the technician and the note was untrue. The consultant said it was so to get the case escalated and that someone would call and I could then explain what had to be done on the next call out.</p> <p> </p> <p>Come on Telkom is this how we look after both the company and your clients???</p> <p> </p> <p>At present I have an endless list as this has not been my year with Telkom as from last year August/ September 2016.</p> <p> </p> <p>Telkom has always been pathetic in proper problem solving so to ensure less problematic issues from occurring.</p> <p> </p>