1 reviews | Active since Mar 2013
Data cancelled - against NCA! 8ta
<p>I am extremely disgusted with 8ta - Telkom Mobile for cancelling my Data package (that I had on contract!) without notifying me of their intent or giving me a valid reason after it was done.</p> <p>I've had my contract since February 2014 and this month my data was just off. When I called the call centre, they said it was because my 24 month contract is up and that my data was a promotion(Absolute nonsense). This being said, my contract states that it will go over to a month-to-month basis of billing if I didnt upgrade and it's been operating like this for a year after my contract fixed term ended!<br /><br />This goes against the SA consumer act: </p> <p>"That on the expiry of the fixed term of the consumer agreement, it will be automatically continued on a month-to-month basis, subject to any material changes of which the supplier has given notice, as contemplated above, unless the consumer expressly -</p> <p>(i) directs the supplier to terminate the agreement on the expiry date; or</p> <p>(ii) agrees to a renewal of the agreement for a further fixed term."<br /><br /></p> <p>I want my data back! I didnt receive any notification that my contract is changing and though it's month to month, my contract is still binding!!</p>
Please read the original complaint. I didn't mention anything about 150MB or 1GB of data.
Please read the original complaint. I didn't mention anything about 150MB or 1GB of data.
Good day,
How long would it take to switch my contract to prepaid?
regards,
Vasti
Good day,
How long would it take to switch my contract to prepaid?
regards,
Vasti
