VB
Vasti B

1 reviews | Active since Mar 2013

03 May 2017, 15:38

Data cancelled - against NCA! 8ta

<p>I am extremely disgusted with 8ta - Telkom Mobile for cancelling my Data package (that I had on contract!) without notifying me of their intent or giving me a valid reason after it was done.</p> <p>I've had my contract since February 2014 and this month my data was just off. When I called the call centre, they said it was because my 24 month contract is up and that my data was a promotion(Absolute nonsense). This being said, my contract states that it will go over to a month-to-month basis of billing if I didnt upgrade and it's been operating like this for a year after my contract fixed term ended!<br /><br />This goes against the SA consumer act: </p> <p>"That on the expiry of the fixed term of the consumer agreement, it will be automatically continued on a month-to-month basis, subject to any material changes of which the supplier has given notice, as contemplated above, unless the consumer expressly -</p> <p>(i) directs the supplier to terminate the agreement on the expiry date; or</p> <p>(ii) agrees to a renewal of the agreement for a further fixed term."<br /><br /></p> <p>I want my data back! I didnt receive any notification that my contract is changing and though it's month to month, my contract is still binding!!</p>

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Replies (2)
VB
Vasti B's update10 May 2017, 20:44
Reviewer Update

Please read the original complaint. I didn't mention anything about 150MB or 1GB of data.

VB
Vasti B's update14 May 2017, 13:51
Reviewer Update

Good day,

How long would it take to switch my contract to prepaid?

regards,

Vasti