Data Bundles not loaded after airtime deduction

This is my 2nd time purchasing mo nice bundles and not receiving it. This time I took extra time, the balance was deducted and updated but my data bundle was not received. I have called in 4 times and none of the customer service people could give me a reason as to what happened with that bundle or why my etu balance was deducted. I refuse to load airtime cos this will mean I must pay for extra time which I never used! Also they put u on hold for 15mins saying they checking what happened then cut the call. This is ridiculous. Seems like the network is a ****. If this doesn't get resolved soon, my whole family will have to leave this network and port to a better network with better customer service. I need telkom to call me