1 reviews | Active since Mar 2013
Data Bundle Prematurely expired
<p>I had an active data bundle with over 2 gigs of Telkom Midnight Night Surfer Data available which I tried to use for the last two days, however whenever I connect to the internet I receive an error message saying that my bundle is expired. </p> <p>How can the bundle be expired if I have data left? I confirmed this by logging in to my Telkom Mobile profile. I essentially lost over 2 gigs of data for nothing</p>
Hi iwagiet
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. We would like to assist. May we please request the affected number and ID for the registered owner when possible. Please use the following e-mail address to relay the requested details: Email: *** or alternatively reply to this private HP post. Please include the reference number below in the subject field should you choose to e-mail.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Hi iwagiet
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. We would like to assist. May we please request the affected number and ID for the registered owner when possible. Please use the following e-mail address to relay the requested details: Email: *** or alternatively reply to this private HP post. Please include the reference number below in the subject field should you choose to e-mail.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
It has been 3 months since I sent the necessary proof via email to Telkom and I was once again ignored.
Absolutely pathetic service.
Telkom does not care about it's customers or the level of service they provide.
It has been 3 months since I sent the necessary proof via email to Telkom and I was once again ignored.
Absolutely pathetic service.
Telkom does not care about it's customers or the level of service they provide.