Data Bundle not received yet money paid deducted

I bought an Unlimited LTE Bundle this morning at 03:45am, however, I have not yet received my bundle. The amount was deducted from my bank account and is sitting as a pending transaction and Telkom indicates that they cannot do anything on their end, yet the issues lies on your end. I rely on data so that I can work from home, however, my job is being impacted due to non receipt of data. I have called in twice now and been holding forever with no resolution to my issue.