Data Bundle allocated wrong

<p>For 3 weeks now I have been calling the call center trying to resolve the problem on my data contract.</p> <p>Mid August I purchased a top up10gig data bundle that would expire on the 13 September. The data was used up till the end of August and 1276mb remained. From 1st September the data NO longer got used but instead my Normal monthly data started to get used.</p> <p>I reported it at the beginning of the month via the call center waited a week with no feedback. I then called again and they said the case was closed. After explaining the whole situation again the agent said they would escalate the case and get back to me. Again there is NO feedback so I must phone to enquire yet again. The agent says this is strange because they have a FIRST IN FIRST OUT policy that says the data that expires first will be used first.</p> <p>Today I phone again to find out what has happened with this 3 week old case and I have to explain the whole situation again as the case is once again Closed. After waiting 30min on the call I am told I will be transferred to a Manager , I wait and get through to normal agent in the call center who has No idea of what is going on with the case. I request to be put back to the previous agent to explain to me what is going on and I get disconnected from the call.</p> <p> </p> <p> </p>