Data billed but not loaded and no help from TELKOM at all

Dear Telkom, I have a priority line ( ADSL + landline ) as a Doctor and I have been on your call center lines since Friday ( 4 days solidly ) just TRYING to top up my package with more data. My bank account has been debited for the amount but still NO DATA loaded 4 days later!!!!! I have tried every avenue I know to get this fixed but no one can help us. Please try to assist Essential Healthcare workers at this time. Thank you