1 reviews | Active since May 2017

17 May 2017, 11:39

Data being ******

<p>Myself & partner use Telkom's 10gig plan. No automatic updates, no streaming, no downloading and EVERY month without fail on the 14th or 15th, my data is depleted. I had a 48min call with one of their agents and unfortunately they were just as compurised as always, so no help there. He even went as far as my router consumes data even when nothing is connected to it. </p> <p> </p> <p>I have to now pay for this ******* then buy data halfway through the month. </p> <p> </p> <p>I obviously want to drop them instead of laying fruitless complaints, but contractually, they make that impossible.</p>

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Replies (1)
Telkom
Telkom's reply18 May 2017, 14:50
Official

Hi lusky-nkohla

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.

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Regards
keagan
Telkom Social Media Team

Best regards,