Data being charged for and dod not request it

<p>I have a telkom mobile contract for me and my wife so it all under one contract the ammount for them should be together R720. since july i am being charge R5500 then R2500 and i told them i did not purchase it and they say Mr Keet you did purchase it. now my phone broke in october the 2nd 2016 and they want to charge me R1568.40 for my phone contract but my phone screen was so messed up i could not even purchase data. went to telkom head office in PTA cbd just to find out they moved to centurion worse part is the call centre did not even know they moved how pathetic so we drove to centurion. got there the lady told me i am not the only client who got the problem. </p> <p> </p> <p>Another guy there told the lady it is possible that somebody hacked the sim card and then the lady out of kindness she then did a sim swap for me and then she said it should not do what it did telkom does not want to refund my money back as they are full of **** and they always blame the customer they say its me.</p> <p> </p> <p>The one time data was purchased got an sms phone telkom and the lady told me it was purchased 4 am the morning while me and my wife were sleeping ....... how the damn does that happen.</p> <p> </p> <p>So i sent my cancellation through and they tell me its still processing or i must send the form to them so they can escalate really how many times must i do that. Telkom please close your doors your service and experience is *** plein weg afrikaans and im a englishman imagine that.</p>