Data Allocations and billing

Afternoon <br> <br> I have raised a few queries with Muldred Frans at Telkom who is conveniently ignoring my e-mails. After several requests we received our itimised billing on our Internet usage and it was clear that we did not receive 10gig peak and 10gig off peak data. We only received 10gig data, once we reached that cap our line will be suspended and we will have to buy new data. So in short we never got through the month without running out of data. We then approached Ilzhan Lubbe who advised that we can upgrade to the 20gig peak and 20gig off peak package. We gave her the go-ahead and started the process. <br> <br> I then asked Telkom to send me our invoices as we never received any invoices. We only received an sms with the amount due and the debit order going off my husbands account. I also requested a breakdown of our data useage - I wanted to see if there is a trend, maybe the kids or somebody else logging in on our moden. I started the recon and it was clear that we did not have peak and off peak data. It was just one bulk allocation of 10gig \anytime"data. I then requested Muldred to confirm when peak and off peak data applies - this was in March 2015. To date I have not h"""