1 reviews | Active since Jan 2011
DATA ADDED TO ACCOUNT WITHOUT PERMISSION
I am highly ****ed off! i have 2 tablet contracts with Telkom, of which I receive 1G of data on a monthly basis.<br> i have never requested more data to be loaded on any of the tablets and now I get a bill to say there is R395 worth of data that was loaded on the 1 tablet which is not in my possession, it was given as a gift to someone. i called the call centre and obviously someone has been calling in to load the data at that someone is not me, nobody has my ID number, nobody knows how I receive my bill and nobody has any other details of mine, so how did it pass the verification??? I was then told to go to court to get a letter to hear the recordings, why should I take off work to go sit at a court for a letter, when I have every right to hear the recording because the account is on my name. I refuse to pay for the data that was loaded because I never requested it. someone at telkom needs to answer as to how they allowed someone to load it. i refuse to pay!
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our Mobile team to investigate and provide feedback as soon as possible.
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Regards
keagan
Telkom Social Media Team
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our Mobile team to investigate and provide feedback as soon as possible.
***
Regards
keagan
Telkom Social Media Team
