Data

I bought data on the 30th of September and received my new contract data on the 1st of October,the data bought on the 30th of September was valid for 3 days and when I received my new data ,data charges stopped on the promo data valid for 3 days and started charging on my monthly data up until the promo data expired,I called in and phumla khumalo decided to put me on hold and transfer me to voicemail of a cell phone number.i spoke to a sipho mgobhozi who indirectly refused to help me and **** by saying system does not show which wallet the data charges are incurring from. I requested a manager to come on the line and I was advised he is on leave I Insisted and was advised a Uegene Mkhwa**** will call me when he finds time...I called and spoke to Tamara Nyoni who shed some light and advised that I will either get my data back or a manager will call me,Paul Maphoto who called me and says contract data takes priority against any purchased data so meaning the 3days promo data was rightful to pause and data charges to apply on monthly data only expiring month end.I do not agree with this,it makes no sense and would like to question if this is in compliant with ICASA regulations would also like the Ombudsman's input on this

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