Data

Dear Telkom,

I purchased a 5gig free me data bundle on Friday the 28th of June 2019. I went on Youtube the entire weekend watching videos thinking that its coming out of my video bundles, only to find when I check my data this morning that it has been coming out of my all networks data bundle.

I called the call centre a few minutes ago, talked to Asiphe who got flustered and hung up on me.

I called again spoke to Sanelisiwe and she informed me that there are T&C's that state that I can only watch video's that are of 360p. I argued with her that I have been on Telkom purchasing these 5 gig free me bundles and watching videos on Youtube almost daily without even paying attention to the video quality in the past and I have never experienced this.

I then checked my Youtube and every video that I play is automatically on this 360p Auto thing. I haven't changed anything as of the last time I purchased these bundles and so I don't agree with her argument at all. I do appreciate her patience and her service, but I do not agree at all with what she says.

I'm not purchasing or using Youtube for the 1st time. I'm certain that if you were to check my usage you would see that I've been watching videos on auto 360p, so I demand that I be refunded my all networks data and you deduct this weekends usage from the video bundles.