Data

I have bought 2GB DATA for my Telkom router for R139 on the 26.10.2017 at 6:35 and also received an sms confirmation saying: Your account was successfully loaded: All Network Internet 2GB. But when I check my data I have purchased; there was no sign of it. I phoned customer service for help but I was told that there is a problem on their side of which I’ve got it on recording that it will be resolve late in the evening of which I was not happy about that. I phoned again in the afternoon only to be told that I have used my data.(also on recording). I wrote two e-mails to Telkom but am not getting any reply so far.