Daniel avoids Chat

I was on Telkom's chat service (seeing as how it is impossible to reach them via the call centre) earlier this morning, chatting to Daniel.. Everything seemed to be going okay and I felt like i was actually being assisted, until I raised 2 concerns, 1: My relocation and the fact that my services hadn't been suspended and 2: The information he had provided me to pay the arrears on 1 of my accounts was in correct. Daniel then ended our chat... I reconnected and Daniel answered again, as soon as I advised that I was chatting to him previously, Daniel ended the chat again.