CB
Carike B

1 reviews | Active since Jun 2016

14 Sept 2016, 13:46

DANGEROUS TELKOM CABLES HANGING VERY LOW INTO A RESIDENTIAL SWIMMING POOL AND THEY FAIL TO SEND SOMEONE TO REMOVE THESE CABLES AFTER NUMEROUS EMAILS AND CALLS

<p>WORST CUSTOMER SERVICE EVER. We moved into a new residence 2 years ago and the previous owners had a TELKOM landline and adsl line, these cables (3 of them) are hanging extremely low almost onto the swimming pool net. I have informed telkom numerous times by Telephone and email and begged them to send someone out to remove these cables. they just keep asking me for the LANDLINE NUMBER? after I have explained ten thousand times that there is no landline number and these cables or lines are not in use. i gave them my address and expressed my concern for my children but they FAIL TO SEND SOMEONE OUT TO REMOVE THESE CABLES. What am I supposed to do further? Cut them by ourselves?</p>

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Replies (4)
CB
Carike B's update15 Sept 2016, 10:06
Reviewer Update

Good day

I have sent the address to that email address provided 3 times now but with no response.

CB
Carike B's update21 Sept 2016, 12:53
Reviewer Update

Good day

The technician still didnt come out and it is another week later. I dont know what to do anymore really. I am so disappointed

CB
Carike B's update31 Oct 2016, 15:05
Reviewer Update

TELKOM LEAVE US NO OTHER OPTION THAN TO CUT THESE DANGEROUS CABLES BY OURSELVES AS NO TECHNICIAN CAME OUT YET AFTER I SENT NUMEROUS EMAIL AND MADE A LOT OF CALLS TO TELKOM

EMPTY PROMISES.
DANGEROUS TELKOM CABLES HANGING VERY LOW INTO A RESIDENTIAL SWIMMING POOL AND THEY FAIL TO SEND SOMEONE TO REMOVE THESE CABLES AFTER NUMEROUS EMAILS AND CALLS
WORST CUSTOMER SERVICE EVER. We moved into a new residence 2 years ago and the previous owners had a TELKOM landline and adsl line, these cables (3 of them) are hanging extremely low almost onto the swimming pool net. I have informed telkom numerous times by Telephone and email and begged them to send someone out to remove these cables. they just keep asking me for the LANDLINE NUMBER? after I have explained ten thousand times that there is no landline number and these cables or lines are not in use. i gave them my address and expressed my concern for my children but they FAIL TO SEND SOMEONE OUT TO REMOVE THESE CABLES. What am I supposed to do further? Cut them by ourselves?

CB
Carike B's update31 Oct 2016, 15:10
Reviewer Update

TELKOM LEAVE US NO OTHER OPTION THAN TO CUT THESE DANGEROUS CABLES BY OURSELVES AS NO TECHNICIAN CAME OUT YET AFTER I SENT NUMEROUS EMAIL AND MADE A LOT OF CALLS TO TELKOM

EMPTY PROMISES.
DANGEROUS TELKOM CABLES HANGING VERY LOW INTO A RESIDENTIAL SWIMMING POOL AND THEY FAIL TO SEND SOMEONE TO REMOVE THESE CABLES AFTER NUMEROUS EMAILS AND CALLS
WORST CUSTOMER SERVICE EVER. We moved into a new residence 2 years ago and the previous owners had a TELKOM landline and adsl line, these cables (3 of them) are hanging extremely low almost onto the swimming pool net. I have informed telkom numerous times by Telephone and email and begged them to send someone out to remove these cables. they just keep asking me for the LANDLINE NUMBER? after I have explained ten thousand times that there is no landline number and these cables or lines are not in use. i gave them my address and expressed my concern for my children but they FAIL TO SEND SOMEONE OUT TO REMOVE THESE CABLES. What am I supposed to do further? Cut them by ourselves?