Dangerous Situation Ignored

During gale force winds on Thursday the 29th of November Telkom poles blew over in my neighborhood, causing 1 road to be littered with cables as well as loose connection. I reported exactly this Friday morning at 8 am, to be told a star fault was logged, which according to the operator, makes it of the higest priority. I emphasized the fact that it is extremely dangerous as it is blocking the roads as well as that it fell on my electric fence placing my safety at risk, as I am unable to turn my fence on.

I called every day with request for updateds, with no joy, the same story every time. Today when I called I am told the matter was resolved, which it is most definitely not, and that the fault was logged incorrectly, they did not log the fact that I had no service. So a new call was logged and I am being told that someone will assess it in the next 5 days.

I requested to speak to a supervisor to escalate the matter as the way the fault was logged was not due to any fault of my own, but rather due to incompetence on the operator's side. I was supposedly transferred to the supervisor, but instead the line was cut and the phone was put down on me.

Telkom, this is utterly disappointing, rude and total disregard for your clients, please come remove ypur connection from my property, I will find a new supplier