Dangerous Pole Still Not Replaced

Good morning, I hope you can assist with the following matter. We reported a pole that requires replacement in our yard on the 10th September. Since then we have followed up on the matter three times and the only information the customer care can provide, is that the matter is with the technical department. After the wind storm early September, we noticed that the Telkom pole has become a danger. Like I have expressed my concern to the lady’s over the phone. If this pole falls and damages any of our property or people, we will be holding Telkom liable, as the matter was reported in a timely manner by us, and the delay is on Telkom’s side. If you can please contact me regarding access to replace this liability, thank you