Damaged Huawei Mate7 after 13 days of Purchase

Hi there!<br> <br> On October 24, 2015 I bought a Huawei Mate 7 Smart Phone through Telkom-SA Mobile division. I entered into a 24 x Month Contract with Telkom Mobile SA, However, the smart phone seemed to have a factory fault because the Smart Phone ceased to function properly - for no apparent reason, the Huawei Mate 7 screen failed to switch on. I called Telkom Mobile and I was told that I should take the phone to Huawei repair center which I had no idea where it was situated. I eventually took the phone to Telkom at Centurion Mall where I bought it and it was booked in for repairs on November 24, 2015 to date Telkom failed to return my phone and they keep on postponing the return date. its almost 2 x Months since the phone was damaged. I have been trying to get an update from Telkom but in vain, because Telkom staff don't answer the landline -*** you can dial this number until sunset they wont answer it. so one is forced to drive to Telkom each day for an update and that is costly. the service is extremely poor, nobody cares about the client. in the meantime I am shelling the account without any services in return. <br> <br> <br>