Damaged cable wrapped in tape, reported repaired

Serious intervention required at Telkom call centre as well as people working on the ground @ sites. This is the 2nd time I log hellopeter report regarding the same unresolved issue, it is just getting worse. I only got an automated response that Telkom \will be contacting me shortly"from the first hellopeter complaint. No one ever contacted me to this date. HelloPeter: Please untick Telkom as a \""Company who responds\"" because they don't.<br> I logged my first call almost 2 months ago. After 3 weeks of follow-up I was told the reference was logged on the wrong system and provided with a new reference number. After about another 3 weeks someone pitched up to repair the damaged cable outside"