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y-adam y-adam

1 reviews | Active since Feb 2016

07 Sept 2016, 11:37

Damage to property and failure to refund for cost of repairs

<p>On 5 July 2016 a Telkom technician damages my electrical fence whilst working on my neighbours line. I reported the matter to their tehcnical department and was provided a reference and was told the matter would be resolved in 2-3 days. After 2 weeks and many follow ups no person attended to this or contacted me. In my last call I was advised to have this repaired at my own costs and submit invoice for refund to Telkom. And so I did as the damage could not be left unattended any longer. As off 18 July I have been constantly been calling and emailing Lorna Letsoala; Mziwothando Tukuta and another named Sinthemba at additional cost to myself. Noone responds to my email and apart from the initial contact have failed to assist in any way.</p> <p>Pending resolution of this matter I will not be granting access to any Telkom technician who requires access to the Telkom box in my property. </p> <p> </p>

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Replies (2)
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y-adam y-adam's update07 Sept 2016, 14:47
Reviewer Update

I have responded to your email and would appreciate a telephone call to further discuss thr matter and to be provided with dates when a resolution will be reached.

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y-adam y-adam's update14 Sept 2016, 15:31
Reviewer Update

Hi Noleen

I issued a response to your email a week ago and you have failed to provide feedback as requested or contact me with timelines regarding resolution.

As stated above post initial contact with telkom staff there is no assistance. This is the case with the "Escalations" department so I couldn't be more suprised that you have maintained the status quo.