Damage to Personal Property and Failure to Service

I logged a fault a month ago where there was a lot of noise on my line. A technician was dispatched and he tested the line confirming that the line was faulty, after two weeks they came round to my house and dug up the line underground and confirmed that a tree root had grown inside the pipe where my line was located. In this process damaging my sprinkler system's water pipe to get to the line, to which he rep**** that they will be fixing it as soon as they have replaced the line because they cannot pull thru a new line because of the root that had grown in place. <br> My phone line is completely dead now for about 3 weeks, and i can't make any calls from my home line or receive any either, even my adsl is not working.<br> This is in breach of the service contract that i have with you, as i am not receiving any service to fix my line at my home where i work from, and now have started to lose clients and business because of this, and i will not pay my account until this is fixed or have decided to take legal action against this issue to the damage done to my property and the breach in service contract policy.<br> <br> My fault ref was 3AWK140515, which is listed as closed as well for some reason!!