****d by Telkom

I recently contacted Telkom twice to confirm how to go about cancelling my Telkom LTE contract. After eventually getting through to the correct department I was informed on both occassions that a value of R820 is the total (TOTAL) value owing should I wish to cancel. I appreciated the assistance.

Today I contacted Telkom again to cancel, but first queried the total cancellation value owing. The figure offered to me was R2310, which included an R800 cancellation fee, R670 installment for the previous month's data, and a value of R840. This totsal figure of R2310is 3 x the initial value (R820), including being informed that I would need to pay a R800 Penalty Fee for cancelling early. Besides feeling utterly ****d by an early cancellation fee of R800, as well as having to pay an R202 'failed debit order fee' for the previous month, I cannot understand how I, as the customer, can be given two considerably different cancellation fee values.

During the course of typing this complaint I contacted Telkom again, going through the tedious, lengthy process just to speak to an agent. I was, this time, given an "estimated cancellation fee of R2159" ... after querying a specific figure I was told, for the first time, that "the actual cancellation fee will only be decided one I am contacted by someone from the cancellations department. Yet another, different story.

The manner in which service has been offered by Telkom is, in my honest opinion, less than par and part of the reason for my cancellation with this service provider. Especially noting the incredulous cancellation fee being charged I will not be doing business with this service provider again.