Cutting the call when they feel like

Item: Telkom
Rating: 2
Author: Mahendren T

The telkom call centre agents have no respect for the caller. The first time the agent said they would call me back. - never did. The second time I asked a query she didn't know the answer to but instead of getting help just cut the call. <br> <br> The website doesn't work, but you can't complain about that!

Helpful (0)

Replies (1)

Telkom's replyOfficial

18 Oct 2015, 10:16

Hello mahent,

Thank you for making contact with us.

We certainly understand and acknowledge why you wanted to bring this matter to our attention.

Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Launa
Telkom Social Media Team

Telkom's reply18 Oct 2015, 10:16

Official