1 reviews | Active since May 2016

27 May 2017, 15:04

Cutting Internet

<p>Good day,</p> <p> </p> <p>We had fibre internet installed by Telkom. We recently saw Openserve vehicles in our complex (which basically is Telkom rebranded due to their bad reputation) and since we've seen them our internet has been disconnected.</p> <p> </p> <p>It is shocking to see that even though Telkom is trying to recover their dignity by doing rebranding, i.e. 'Openserve', the service is still so pathetic.</p> <p> </p> <p>We have had to use our personal data to be connected to the internet for 4 days now as Telkom refuses to respond and fix connectivity.</p> <p> </p> <p>Regards</p> <p>Tinus Potgieter</p>

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Replies (3)
Telkom
Telkom's reply29 May 2017, 08:45
Official

HI tinus-potgieter

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

We would like to assist. May we please request to provide the affected number and ID number for the registered account holder when possible. Please use the following e-mail address to relay the requested details: Email: *** should you choose to e-mail, alternatively please reply to this private message. Please use the below ref in your response.

Interaction ***

Regards
keagan
Telkom Social Media Team

Best regards,

's update29 May 2017, 08:50
Reviewer Update

Hi Keagan,

The matter has been resolved yesterday - thanks very much.

Regards

Tinus

Telkom
Telkom's reply29 May 2017, 09:04
Official

Hi tinus-potgieter

Thank you so much for the feedback. much appreciated.

Please feel free to request assistance at ant time.

Have a fantastic day further

Regards
keagan
Telkom Social Media Team

Best regards,