CUT YOU OFF

I App**** for a line at clear water the ladies attitude was very rude and not friendly anyhow i receive the account firstly im MRS not MR i must fax my id through not on my life then they have my old address i moved from there in 2001 they came and installed the line at my new address how does that work INCOMPETANCE i have been trying to call 10210 for days line remains engaged today i phone I speak to SISSY or CC she put the put the phone down in my ear luckily my calls are recorded SHE WILL EMAIL ME AN APOLOGY NOT A PHONE CALL - I called back i spoke to Cindy who corrected my address thank you Cindy i then called back i spoke to VALENTIA who laughed when i told her my story she did apologise for laughing how ever im awaiting either the manager or supervisor got through to Nokuthula team leader who tried to assist but she does not deal with line queries THIS IS UNACCEPTABLE - Listen to all your calls as i have them as mine are recorded - I WANT AN APOLOGY FROM THIS RUDE CALL CENTRE AGENT TODAY !!!DO NOT PHONE ME