Cut with no notifications

I've been with telkom for many years now, and have not faced the dissatisfaction that I feel after today.

After cutting our WiFi off, as no notifications where given to me for the 1 month a debit missed. On my statement, there shows no arrears!!!! If I was at least notified or contacted in anyway to be made aware of this I would of gladly paid. Instead I just get cut of and sit with this??

Your Northgate Telkom Express is useless..tried calling to them today only about 25 times with no variable help or anything. So I go in, but can't even give me a correct statement as on their system it shows nothing outstanding. And absolutely terrible customer service. But yet at Westgate, they where able to give me a full breakdown... that helped me and I then paid what was outstanding but now have to sit another 24 hours with no WiFi and pay the full amount.

I find it all very unfair and am very dissatisfied.