Cut off my email address connocted to my landline

I went to the Telkom office in PE. I asked them block any phone usage from my landline, and to cancel the data on the ADSL line (neither are required). The lady assured me this would DEFINITELY not affect my [URL Removed] email address. Subsequently I have not been able to access my emails. I have phoned the call centre various times with no success. I finally spoke to lady today who said it was not their problem, it was the fault of the ISP Axxess. I subsequently phoned Axxess and spoke to a VERY helpful gentleman who assured me it's impossible for them to be at fault as I can still access the webmail.telkomsa website to log in. No-one at Telkom is even trying to help me, and I have been without my emails now for 1 week.<br> How do I get hold of someone higher up in Telkom who is actually willing to help me??