Cut off after 45 mins trying cancel my Mom's acco

I waited for 45 mins while trying to cancel my Mom's account on 10120 before I was abruptly cut off. She passed away 2 nights ago and so this is obviously a difficult time. However I thought I would do telkom the courtesy of canceling at month end. I'm now not going to bother as telkom is welcome to cut the phone off. Bad service!! For ref purposes her tel no was *** and her acc no was ***. My email address is [Email Removed]