Cut line not responded to after nearly 72 hours

On Sunday, around lunchtime, our landline (and ADSL) went dead. I immediately logged a fault online and received a fault reference number by sms. I discovered later that someone (CoCT?) who had been working in the road laying water pipes had cut our telephone cable (and the cable to a number of other houses). <br> Anyway, it is now almost a full 3 days later and the situation remains unchanged. What pathetic service!!