CUT LINE EARLIER THAN REQUESTED FOR TRANSFER

We called in on the 11th Jan 2016 and instructed telkom that we require transfer to new address and spoke to Sibiya with ref ***A, when i tried to call the home number to spreak to my pension parients the line had been disconnected already, I call 10210 and was push around from one person to the next and tehn told it was their mistake and would re connected with 48 hours. Waiting until Friday 15.01.2016 and still no connection and was told the requested was allocated to technician. It is noew Monday 18.01.2016 and I have spoken to 6 people this morning and have been on the phone for an hour as the last person Prudence (sales) asked me to hold on and im still holding on. WHAT HAS HAPPEN TO THE TELKOM I USED TO WORK FOR AND HAD SUCH HIGH STANDARD AND SERVICES, ITS A WONDER ANYBODY USES TELKON THESE DAYS. I WANT ME MY LINE BACK ON WITH IMMEDIATE EFFECT.