Customers vs Telkom

I had more bad experiences with my dealings with Telkom and will only ,mention the following: I have a number of mobile contracts with Telkom over many years and was surprised when my contracts were cancelled without my consent meaning I was cut-off from the world without me knowing or any notification from Telkom's side, that is extremely poor customer service. I tried to restore my mobile contracts without any success as the staff I spoke to was not trained sufficiently to performed their function and their English was also not to standard, lack of understanding! Time on the phone comminicate is a huge cost to their customers as one is transfered from one to another department. It was also evident to me that this is a 9 to 5 and weekends is "do not disturb" type attitude company, meaning going home by employees was more important than keeping their customers satisfied. To date my concern is not resolved and i must carry on next week!