Customers service

I apply for a contract phone iPhone SE at telkom mobile in benoni the one next to studio 88 on the 23.09.17 and didn't receive a feedback for 10days I had to do the following up my self to find out if I've been approved or not and I ddnt even receive an sms so I was not happy with the service as I had to go to the store my self to find out how far it is then they send me an email saying I need to pay the amount of R1107 because of I don't have a credit which is nonsense how can u pay such amount where else the contract suppose to be R369 monthly and the phone is not received yet