RS
Rodney S

1 reviews | Active since May 2018

23 May 2018, 16:17

Customers prejudiced because telkom cancels ADSL service.

After months of interupted service due to cable theft telkom decides to cancel ADSL service in my area. No other service such as fibre or LTE are available. So i am forced to use an intergrated sim, which I am told is a temporary fix. I am not sure what that means. Anyway my problem is that my Modem which I purchased from Telkom does not accommodate a sim card. After 3 days of phone calls to 10210 and 10213 and explaining my problem to about 15 different agents and being shunted from one department to the other I am told that I will have to now buy a new modem or ****le and it is not their problem. I have explained that I had to pay to have the then isdn line which was later converted to ADSL but no one cares. If telkom decides to cancel the service surely they should provided a similar service or provide the equipment need to ensure that i am in a position i was in before they decided to cancel the service. The furstration is that you cannot contact management who make these decisions and ultimately who should deal with these issue. They hide behind the call centre agents who just say politely sorry there is nothing we can do. This behaviour is typical of monopolies whose attitude is take it or leave it you wont get this service elswhere. Very disappointed in you Telkom.

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