Customers needs to pay for Telkom's incompetenacy's

Item: Telkom
Rating: 1

I took a mobile contact out for my daughter in June this year at Telkom. She already has a good phone and there I just want a sim card for her. I specifically ask if she will receive the 1 Gig data if we took the sim card only option on the Smartplan 100. The answer was yes. Therefor I made the decision to take the sim card only contract. Please note: I WOULD HAVE TAKEN A CONTACT WITH PHONE IF THE CORRECT INFO WAS GIVEN TO ME BY THE HATFIELD SHOPS EMPLOYEES. I was not alarm that she did not receive the 1 Gig data at first, as it was near the of the month. In only when she did not receive her data I went back to the Hatfield shop, where we took out her contract. They told me that she was supposed to receive her 1 Gig data and that should log the query. After 3 weeks I finally received feedback from Telkom informing me that on a Simcard only contact, she would not receive the data. For a second time I went back to the Hatfield shop and they told me again that she should have receive the 1 gig data. This time they log the query (This was the 29/7/2016) I receive a sms on 3/8/2016 informing me that on the sim card only contracts we will not receive the 1 gig data. I went back for a third time to the Hatfield shop showing them the sms I receive and to ask to change the contact as I took out the original contact based on incorrect info from them. I was informed by the manager, Anna that I can only change the contract after 3 months and I need to bring all my documentation again and that the R179 – smartplan 100 is not any more available, I will pay no R199 for that option. The Info that I need to bring in again includes bank statements and pay slip. So I need to go again, wasting my time and Money on getting bank statements and going back again to the Hatfield shop for a fourth wasting my time and paying for petrol, parking again. Telkom also don’t understand that their customers time cost money. I also phone an Andre at ********** yesterday. He wasn't available and I then spoke to a Natasha. I gave her my complaint, but I are still waiting for them to come back to me. My question to Telkom is: Why do I need to pay for their faults and incompetency?

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