Customers must pay for services not used.How ********* Telkom???

<p>I ordered a modem from Telkom. This was February's deal. I app**** online on the 17th February 2017. A consultant called me back the same day, verified my details said all was in order and that I would recieve my modem the next week (20 - 24 February 2017) which was suppose to be delivered to me. Unfortunately I only recieved the modem on 1 March 2017 and could ofcourse only stat using it 1 March 2017. Telkom charged me for February 2017 and March 2017 at the end of March 2017. I called in and they told me that someone may have tested whether the modem is working or not hence the charge and that I only shouldve been charged for March 2017. Thet referrred me to the sales department and there was no answer. They also provided me with the sales department extension and I always have to hold on for atleast 30mins and still no one answeres the call. As a consumer I cannot be liable to pay for something I had not used however in Telkom's favor and slow delivery I was "suppose to make payment from my side. This is highly unfair and I do not approve of this at all. </p>