Customers are not valued at all
<p>I have recently taken out a telkom Uncapped LTE contract to work from home. 4 days after I got my router and set it up I started experiencing issues where my router fails over from 4G to 3G cutting my connection permamently untill it regains its 4G reception hours afterwards. I have logged 3 calls with Telkom. Two where resolved saying there is no issue. I am sitting at home unable to do my work. Had to take out another Vodacom contract to just be able to attend to emergency issues at work. Telkom bounces me around on the call line for long periods of time never getting to anyone thats willing to help. I have 2 contracts with Telkom and was planning to take out more for my family members. After this. I will be cancelling my contracts. This would all have been oky if I could have just gotten assistance and have my problem fixed. I advise any potential customer not to move to Telkom, if you run into an issue with them you will be on your own.</p>
Thank you for your post.
As per our telephonic conversation, please be advised that your query has been sent to our Technical Team.
Your reference number is ***7.
We apologise for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for your post.
As per our telephonic conversation, please be advised that your query has been sent to our Technical Team.
Your reference number is ***7.
We apologise for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Dear Telkom
As per telephonic conversation. What has been done to assist me today has been done twice already without any success. Logging cases is what my complaint is in the first place as I do not get assisted and my problem gets dismissed every time without a resolution.
Also as mentioned in our conversation, no AUP of FUP policies have been breached its also not a slow speed problem, I literally do not have connection most of the day. According to contract I can cancel my contract if it is proven that my problem is due to an issue on Telkom's side. I have requested a Telkom Technician for an evaluation (which nobody on your customer support side could provide me with) and I have also taken another step by getting two different companies to visit and test what the issue might be. However my location was confirmed to be a "prime location" prior to me signing my contract.
I eagerly await your response.
Regards
Adriaan
Dear Telkom
As per telephonic conversation. What has been done to assist me today has been done twice already without any success. Logging cases is what my complaint is in the first place as I do not get assisted and my problem gets dismissed every time without a resolution.
Also as mentioned in our conversation, no AUP of FUP policies have been breached its also not a slow speed problem, I literally do not have connection most of the day. According to contract I can cancel my contract if it is proven that my problem is due to an issue on Telkom's side. I have requested a Telkom Technician for an evaluation (which nobody on your customer support side could provide me with) and I have also taken another step by getting two different companies to visit and test what the issue might be. However my location was confirmed to be a "prime location" prior to me signing my contract.
I eagerly await your response.
Regards
Adriaan
Another one of my cases for my issue has been closed once again without resolution.
Dear Valued Customer,
Your case no ********** 7 @ Telkom Mobile is resolved.Please call 081180 for further information
Regards,
Telkom | Business Connexion
Nelisiwe assisted me on this case and I had to stay on the line with her and was asked all questions. Now I expect Telkom to take responsibility and contact me telling me what is going on. I have never experienced such bad service.
Another one of my cases for my issue has been closed once again without resolution.
Dear Valued Customer,
Your case no ********** 7 @ Telkom Mobile is resolved.Please call 081180 for further information
Regards,
Telkom | Business Connexion
Nelisiwe assisted me on this case and I had to stay on the line with her and was asked all questions. Now I expect Telkom to take responsibility and contact me telling me what is going on. I have never experienced such bad service.