CUSTOMER SERVICES - NON HELPFUL

Customer Services did not assist and disconnected the call. I went into the store last month to change my banking details and i noticed that the Debit Order did not go through on the 1st August 2025 so i did a manual payment of R1400. Today (05/08/2025) i received numerous sms stating that my account is in Arrears of R1500. Called the 10210 and spoke to a lady who informed me that my account details was loaded but NOT active. So the guy at Telkom in The Glen loaded my profile but did not active it.... Who problem is this. i stood over 2 hours at the store to get the banking details changed. Now the customer services informed me that my account will be suspended for R116.70 when this is not my fault. THEN SHE RUDELY SAYS THAT SHE CANNO HEAR ME WHEN I ASKED TO SPEAK TO HER MANAGER. It is not my fault that the Debit Order did not go through as i was at the store changing the details. I am a client for over 7 years with TELKOM. this is HORRIBLE. collectively we have 5 contracts in my family..... WATCH ME CANCEL ALL OF THEM. TELKOM DOES NOT HAVE PROPER CUSTOMER RELATIONSHIP.